Contact us
If you are not fully satisfied you may return your item(s) for a full refund or exchange at any time within 90 days. Even if you have already tried them for orders placed on our retail site at excitemy.com.
Our goal is to offer 100% customer satisfaction. If for any reason you are not happy with your purchase, you can request a return with our return portal, visit account.excitemy.com and find your order to request return, or reach out to us via our website live chat, phone: 877-737-7162 / 954-737-2007, or email help@excitemy.com. Based on your feedback we will either ship a replacement or offer a full refund.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Free Shipping on orders over $100
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During checkout you will be able to choose desired shipping speed.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!